Commercial Bank Of Dubai

What we do to protect you

We have a robust firewall technology to prevent unauthorised access to the Bank's systems.
Our security team is constantly monitoring the system for suspicious activity and automatic alerts are generated if any abnormal activities are detected.
We may sometimes delay or decline transactions that are out of your regular transaction patterns until we can confirm that you are making the transaction.
After a period of inactivity, we will automatically log you out of Online Banking to reduce the risk of anyone else accessing your account while you leave your computer unattended.
If we do call you or email you, we will never ask you for your personal information, online credentials or any other sensitive details.

Commercial Bank of Dubai will never

Ask for your personal information or any other sensitive information
Threaten to close your account or charge if you do not follow the steps in the email
Send you offers that sound to good to be true

Identifying an email from Commercial Bank of Dubai

Display the last four numbers of your account; by default, this will be your main account.
Greet you personally using your title and name.
Use links in our emails that will go to www.cbdubai.online. If we need you to take action on something, we will ask you to login to COMMERCIAL BANK OF DUBAI Online Banking and do it from there. Occasionally, we might send you a link to a website for one of our trusted partner sites but you will never be expected to give any security details when visiting these.

We will never:

Ask you for your password, account or confidential information, online credentials or any other sensitive details over the phone, via email, SMS or social media.
Threaten to close your account or add a charge if you don’t do what it says. If you are unsure whether an email is really from us, please get in touch so we can confirm it with you.
Claim to confirm important system information via email due to system and security upgrades.